Job Description:
The Account Training Manager is responsible for developing and executing training strategies to enhance the performance and knowledge of our client services team. This role is crucial in ensuring our staff is well-equipped to meet and exceed client expectations.
Responsibilities:
- Training Program Development: Design and implement comprehensive training programs tailored to the needs of the team and individual roles.
- Performance Assessment: Regularly evaluate the effectiveness of training programs and make adjustments as necessary.
- Team Development: Identify individual and team training needs through job analysis, career paths, and consultation with line managers.
- Instructional Leadership: Conduct engaging and informative training sessions.
- Continuous Improvement: Stay updated with the latest training methods and industry trends to ensure innovative and effective training solutions.
Ideal candidates for this position will have a strong background in educational methodologies, excellent communication skills, and the ability to lead and inspire a team.